Development and validation of an instrument to measure organizational cultures' support of Business Process Management

The purpose of Business Process Management (BPM) is to increase the efficiency and effectiveness of organizational processes through improvement and innovation. Despite a common understanding that culture is an important element in BPM efforts, there is a dearth of theoretical and empirical research on culture as a facilitator of successful BPM. We develop the BPM culture construct and propose a validated instrument with which to measure organizational cultures’ support of BPM. The operationalization of the BPM culture concept provides a theoretical foundation for future research and a tool to assist organizations in developing a cultural environment that supports successful BPM. 2013 Elsevier B.V. All rights reserved. * Tel.: +423 265 1309; fax: +423 265 1301. E-mail address: [email protected] (T. Schmiedel).